China Mobile Hong Kong Company Limited (“CMHK”) is a subsidiary of China Mobile Limited, the largest telecommunications company in the world by market capitalization of almost 180 billion US dollars and by number of subscribers with over 990 million users worldwide. Naturally, CMHK is also Hong Kong’s largest telecommunications network operator, providing a wide range of telecommunications services in the Hong Kong Special Administrative Region to over 8.2 million subscribers locally. 

TQM successfully assisted CMHK in: 

• Improving quality management standards and culture 
• Designing, establishing and implementing ISO 9001:2015 Quality Management System 
• Maintaining the ISO 10002 Quality management – Customer satisfaction – Guidelines for complaints handling in organizations 
• Achieving ISO 9001:2015 certification with “Zero Non-Conformance” 
•