TQM CONSULTANTS CO. LIMITED 
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Business Process Improvement
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Business Process Improvement (BPI) leads to quality improvements, service enhancements, cost reductions, and productivity increases of business activity or process. Many companies have begun to implement a BPI program in an effort to improve their operational performance and drive competitive advantage in the marketplace.
TQM has expertise and experience in Business Process Management and Improvement training, coaching and consultancy services. We are capable of using LEAN and 6-sigma Tools to improve all business processes from top management to frontline operation, enabling enterprises to survive through hard times and assist them to excel in their respective business fields.
Our process improvement methodologies deliver optimal business results. We apply Lean and Six Sigma tools to ensure our clients can achieve optimal productivity with minimal costs while improving their overall efficiency.
As Hong Kong’s leading LEAN consultants, we excel in improving productivity without adding extra costs and resources. Our ability to observe, analyse and identify non-value-added processes allows us to improve productivity by identifying and eliminating inefficiencies.
In an effort to modernise businesses, technology and management companies have begun to look into machinery usage, industrial automation and robotics. By optimising their knowledge in these fields, we assist our clients to achieve greater results by using complex machinery in a more efficient manner.
We successfully improved productivity by 69% in our project with SunLuxe Enterprise Limited by using LEAN tools. We also reduced the defect rate by 50%. The quality of the products was greatly enhanced as a result.
Typical Achievement
Our approach to Business Process Improvement delivers business value by creating a sustainable framework for improvement while establishing momentum for process excellence across the enterprise.
Workflow Optimisation
Streamline Business Processes to reduce cycle time by >50%
High Efficiency
Increase >60% efficiency to enable better cross-departmental collaboration using LEAN and 6-sigma
Cost Optimisation
Increase Cost Saving by >30% per annum
Customer Satisfaction
70% of respondents agreed our programme improves customer experience
Methodologies
TQM leverages DMAIC (Define, Measure, Analyze, Improve, Control) as the underlying business process improvement methodology. DMAIC is a proven, data-driven methodology, and can be scaled according to the scope and depth of your process improvement program.
Preparation
Documentation
Standardisation
Monitoring
- Identify current practices
- Identify Stakeholder
- Create documentation for implementation
- Review existing processes
- Identify stakeholders
- Prioritize which processes to standardize
- Eliminate points of wastage
- Improve efficiencies
- Document and implement procesess
- Monitor the processes for efficiency improvements
- Continuously improve processes based on results
Preparation
- Identify current practices
- Identify Stakeholder
- Create documentation for implementation
Standardisation
- Review existing processes
- Identify stakeholders
- Prioritize which processes to standardize
Documentation
- Eliminate points of wastage
- Improve efficiencies
- Document and implement procesess
Monitoring
- Monitor the processes for efficiency improvements
- Continuously improve processes based on results
Tools
Value Stream Mapping
Analyse Current State Map in terms of identifying barriers to flow and waste
6-Sigma
Drives improvements by managing variation and reducing defects within a process
LEAN
Continuously improves processes through the elimination of waste
Subtractive QA
Award-winning Breakthrough methodology enabling multi-dimensional improvement with NO COST
