On 5th May 2014, The Hong Kong Institution of Engineers – MIE Division (HKIE – MIE) and Hong Kong Society for Quality (HKSQ) jointly organized the LEAN in Non-manufacturing seminar at HKIE in HK Causeway Bay.

Dr TONG shared his Lean experience in non-manufacturing at this seminar, containing several subjects as below:

• Using process flow, including “Operation flow, information flow & cash flow”
• Difference between “Service and Product” & “7 Muda & Value Added Analysis”
• A case study in TQM Project, including Lean in CSL
• Setup time reduction methodology in the fast-food industry (e.g. McDonald’s)
• Ways to reduce the time from 1 hour to 10 minutes of making a new contract in telecommunications operators