May 9, 2014
LEAN in Non-manufacturing Seminar
On 5th May 2014, The Hong Kong Institution of Engineers – MIE Division (HKIE – MIE) and Hong Kong Society for Quality (HKSQ) jointly organized the LEAN in Non-manufacturing seminar at HKIE in HK Causeway Bay.
Dr TONG shared his Lean experience in non-manufacturing at this seminar, containing several subjects as below:
- Using process flow, including “Operation flow, information flow & cash flow”
- Difference between “Service and Product” & “7 Muda & Value Added Analysis”
- A case study in TQM Project, including Lean in CSL
- Setup time reduction methodology in the fast-food industry (e.g. McDonald’s)
- Ways to reduce the time from 1 hour to 10 minutes of making a new contract in telecommunications operators
Ir. Richard Tse (Chairman of HKIE – MIE) gives the gift to Dr Tong