ISO 9001 for Agricultural Bank of China

The Agricultural Bank of China is one of the major integrated financial service providers in China. Established in 1951, it was restructured into a joint stock limited company in 2009, and was listed on the Shanghai Stock Exchange and the Hong Kong Stock Exchange in 2010.

With a comprehensive business portfolio, a large distribution network and a leading technology platform, the Agricultural Bank of China provides a wide range of banking products and services to its customers. In order to improve and enhance the quality of its services, TQM’s Ir. Dr Aaron TONG was invited to review its insurance services. He pointed out the rooms of improvements, optimizations and better management. In 2000, with the help of Dr TONG, the Agricultural Bank of China successfully obtained ISO 9001 certificate. Since 2014, the Financial Stability Board has included the Agricultural Bank of China in the list of global systemically important banks for seven consecutive years.

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