Hong Kong Society for Quality (HKSQ) and CityU organized an AGM on this Saturday, the 4th of August.

Dr Tong, founder of TQM, was invited as an awardee of China Outstanding Quality Professional. The discussion of the day was “Extenics and AI Application”, where AI reviewed the idea of +QA in traditional Quality Assurance. Dr Tong challenged such principle as it often incurs higher production costs without creating an immediate effect on quality. Modern Quality Assurance pursues both product and service, and take into the consideration of costs and delivery time. Therefore, Dr Tong targeted this concept and propose an idea of –QA. Which is about improving quality without increasing cost, using premium parts, conducting extra inspections or procedures. Next, he raised a successful case of Supor, largest cookware manufacturer in China and 2nd largest in the world, where the product return rate was reduced from 3% to 0.9%. He suggested that the key is to address the root of the problem by looking into the entire supply chain, and then use Six Sigma as a framework and formulate improvement plans.

On the other hand, Dr Lai, Chairman of HKSQ, also presented his latest research about the integration of Extenics and Six Sigma, where the gap between Analyse Phase and Improve Phase in Six Sigma could be filled.

Note: Extenics is a new discipline in Science, which explores the possibility of extending things, systems and rules. The ultimate purpose is to resolve contradiction and find solutions for complex problems.