The phone number transfer is such a simple matter, China Mobile’s equipment can actually crash 3 times.

The final processing time is: 10:55 (plus waiting time: 71 minutes).In these 71 minutes, this small business hall has seen several scenes of tension between China Mobile and its customers.

I can’t help but think of Hong Kong across the river. In fact, there are many complicated service plans for telecommunications companies in Hong Kong. From queuing in the store, staff explaining service plans, to comparing prices, choosing mobile phones, and finally filling in and signing forms, it was a long, long time ago. It takes 1 hour to complete. TQM has provided a solution for telecom customers in Hong Kong to increase service efficiency by 75%. The solution uses LEAN’s Quick Changeover (Quick Changeover) concept. It is recommended that telecommunications business customers use posters on the wall, mobile phone applications, etc. so that customers can choose the service plan they want while queuing, and save the original online service. Explain and consider the time to move offline. And simplified the original filling and signing process, shortening the original one-hour process to 15 minutes to complete, thereby greatly improving service efficiency.