Water Supplies Department (WSD) – Overview

Partner of WSD throughout its Improvement Journey

The Water Supplies Department (WSD) is one of the most important departments of the Hong Kong SAR Government, providing Hong Kong citizens with reliable and adequate sanitary drinking water and seawater.

Since 1999, TQM has assisted WSD in designing, implementing and establishing a number of management systems and conducting numerous training, including ISO 9001, ISO 14001 and ISO 50001, and the two parties established a long-term and stable business partnership.

TQM successfully assisted the Water Supplies Department (WSD)

Consultancy & Maintenance

ISO 9001 for 8 Divisions

ALL achieved ISO 9001 certifications with ZERO non-conformance

1999-2006

Integration

ISO 9001 for WHOLE WSD

IQMS for ALL the Core Functions

2006-2008

Gap Analysis

PAS 55 for WHOLE WSD

Recommend the most appropriate Asset Management System (AMS)

2008-2010

Consultancy & Maintenance

ISO 50001 for WHOLE WSD

The FIRST & ONLY Gov't Department obtaining ISO 50001 for the ENTIRE Department

2013-2020

Consultancy & Maintenance

ISO 9001 & ISO 14001 Upgrade

From ISO 9001:2008 to ISO 9001:2015
ISO 14001:2004 to ISO 14001:2015

2017-2018

Gap Analysis

ISO 55001 for All M&E Assets

Implementation Plan for the AMS covering all the Mechanical and Electrical (M&E) assets

2017-2018

Development and Implementation

ISO 55001 for Surface Assets

Achieved ISO 55001:2014 Certificate with ZERO NON-CONFORMITIES

2018-2020

Development and Implementation

ISO 55001 for Waterworks Assets

Expand the LARGEST Asset Management System in HK

2021-Present

Development and Implementation

Data and Information Management System for WHOLE WSD

Drive the improvement of the quality of asset and corporate data and information across WSD

2021-Present

Upgrade & Maintenance

ISO 50001 for WHOLE WSD

Upgraded ISO 50001:2011 Energy Management System to ISO 50001:2018 & Provided On-going Maintenance Support

2020-Present