Strive for Excellence in Service Quality
Since 1997, Well Born Real Estate Management Limited (Well Born) has set providing high-quality property management services as a target.
To pursue continuous innovation and service quality improvement, Well Born invited TQM to assist it to participate in the HKMA Quality Award.
- Conduct gap analysis and identify room for improvement against industry norms, international benchmarks and HKMA Quality Award assessment criteria
- Benchmark operational effectiveness and performance with that of previous winners
- Communicate with the management team on operational improvement priorities, objectives and needs
- Customize implementation programme to meet business strategy/ organizational structure/ operation mode requirements
- Provide training programme and practice to minimize gaps between company situation and award criteria
- Improved efficiency and quality by enhancing staff quality and productivity through training
- Improved quality strategies to enhance customer satisfaction
- Successfully acquired HKMA Quality Award