Wai Yuen Tong

Wai Yuen Tong Medicine Co., Ltd. has secured its leading position in the Chinese Medicine Industry today. To further improve the service quality in the franchised storefront, Wai Yuen Tong invited TQM which has rich experience to conduct cultural development training & coaching program for its entire sales network of more than 50 stores in Hong Kong.

Project Scope

• Establish a mechanism for appreciating customers’ complaints
• Establish customer servicing in WYT’s way
• Design a cultural development training & coaching program
• Provide on-site training and coaching to improve operational process and management

Achievements

• Enhanced customer satisfaction
• Improved communication effectiveness
• Inculcated business concepts among staff
• Equipped staff to strive for continuous improvements
• Gained competitive advantage and enhanced company image