Toray Industries (Hong Kong) Limited

Streamlined Files by 2/3 IN A GLOBAL SCALE

Toray Industries (Hong Kong) Limited (Toray) is a comprehensive chemical enterprise. Its wide range of products serves numerous locations in the world market. It has a total of 238 branches across the globe.

To make continuous improvement and suit the industry innovation and market competition, Toray invited TQM to implement process improvement projects.

Project Scope

  • Review general operations of the company’s Operations Division and the internal control mechanism of the Accounting & Financing Division
  • Identify gaps between the current and expected management approach, analyse root causes and provide feasible improvement solutions
  • Streamline and redesign the process flow of the Operations Division
  • Improve information flow effectiveness by avoiding/reducing duplication


  • Streamlined 70% of the document work
  • Reduced 25% of the document processing time
  • Improved profit margin by better cost and material control