Toray Industries (Hong Kong) Limited

Toray Industries (Hong Kong) Limited (Toray) is a comprehensive chemical enterprise. Its wide range of products serves numerous locations in the world market. It has a total of 238 branches across the globe.

To make continuous improvement and suit the industry innovation and market competition, Toray invited TQM to implement process improvement projects.

Project Scope

• Review general operations of the company’s Operations Division and the internal control mechanism of the Accounting & Financing Division
• Identify gaps between the current and expected management approach, analyse root causes and provide feasible improvement solutions
• Streamline and redesign the process flow of the Operations Division
• Improve information flow effectiveness by avoiding/reducing duplication

Achievements

• Streamlined 70% of the document work
• Reduced 25% of the document processing time
• Improved profit margin by better cost and material control