Hong Kong Science and Technology Parks

Fostering Innovation and Strategic Management and Enabling Operational Excellence

TQM's Principal Consultant, Ir. Dr. Aaron TONG (Right) & HKSTP's management

As the technology industries are getting into fierce competition, innovative ideas and effective management have been the key elements to survive and keep continuous development in today’s market.

Hong Kong Science and Technology Parks Corporation (HKSTP) has engaged TQM to participate in Company Assessment and Improvement Program (CAIP) and assist its tenants and incubate companies to improve their business performance and operational efficiency.

Operational Workflow Improvement Consultancy for HKSTP

Project Scope

  • Review existing practices and different procedures involved
  • Define the sequence and interaction of key processes
  • Align common practices between the 5 different units
  • Document and establish operations and practices
  • Establish mechanisms to control laboratory conditions and the environment


  • Standardized and improved the customer order handling and monitoring practices
  • Standardized and improved the equipment maintenance practices
  • Improved staff awareness of the operational management and the importance of quality services
  • Established mechanisms to control laboratory conditions and the environment

Strategic Management Consultancy for HKSTP’s Incubatees

Project Scope

  • Facilitate incubatees to conduct self-assessment to identify its Strengths-Weaknesses-Opportunities-Strengths (SWOT)
  • Analyse the current performance, needs and targets of the incubatees
  • Identify improvement opportunities and recommend how to implement improvement
  • Deploy innovation and effective management to improve corporate core competence
  • Organize team-building and improvement tools workshops


  • Provided valuable suggestions for improvement in aspects of product development, cost control and management process
  • Helped the incubatees to reduce the time-to-market for new products and re-engineer their business processes, and improve their operation management model, efficiency and core competence in various sub-projects
  • Inspired the leaders and senior management of the incubates, and raised their awareness of the importance of effective operational management and how to deploy it