Staffs’ Positive Mindsets As LEAN Improvement Tool

Hallmark distributes and sells social expression products in 100 countries worldwide. To strive for continuous improvement, Hallmark invited TQM to develop staff’s positive mindsets for improvement and build their capabilities in LEAN concepts and applications.

Project Scope

  • Provide coaching on implementing improvement solutions
  • Share good practices and successful cases in applying LEAN
  • Provide training on LEAN concepts and improvement tools


  • Trained staff in applying LEAN tools and developed positive mindsets towards improvement
  • Uncovered long-hidden potentials in various functions and areas
  • Identified cost-effective solutions for recurrent problems for continuous improvements
TQM's principal consultant, Ir Dr Aaron TONG coached Hallmark's staff in applying LEAN tools to improvement projects