Global Technology Integrator Limited

Global Technology Integrator Limited (GTI) is the outstanding information technology solutions integrator in the Greater China region. To continuously improve the quality of services, GTI invited TQM who has achieved remarkable results in the LEAN Manufacturing to provide internal improvement transformation.

Project Scope

• Review organizational process design, strengths and weaknesses of its structure, management methodologies, business nature and customer needs
• Recommend an optimal organizational structure and project management tools
• Control GTI’s resources allocation
• Design tools to monitor the budget and the progress of projects
• Recommend Day-to-day Management Tools

• Develop performance evaluation and managerial reporting

Achievements

• Improved overall employee efficiency and effectiveness by 15%
• Reduced the sub-contractor cost by 40%
• Compressed the overall service turnaround time by 35%
• Increased the profit margin
• Reduced customer complaints by over 80%