Chow Sang Sang

Improved Operation Plan to Make Customers Happy

Chow Sang Sang Jewellery Company Limited (Chow Sang Sang) is one of the leading jewellery manufacturers and retailers in the market. To further improve and maintain their quality services, Chow Sang Sang invited TQM to help improve the production plans and operation control. 

Project Scope 

  • Smoothen goods receiving and delivering processes
  • Enhance >30 sub-store inventory management and consistency
  • Introduce Pareto Analysis to analyze customer satisfaction
  • Develop a service training program to enhance client satisfaction
  • Optimize information flow and redesign tracking system
  • Classify products in shelves/containers to improve warehouse 5S
  • Redesign the warehouse’s gate and cabinets to ensure security and quality


  • Achieved targets in process effectiveness & efficiency
  • Enhanced customer satisfaction
  • Simplified the workflow by eliminating non-value-adding activities
  • Provided technical recommendations with institutions:
    • Improved the hardness of 99.9% Gold
    • Introduced RFID