Standardize Multinational Conglomerate's Mgt. Syst.
The Chinachem Group is one of the leading Hong Kong-based multi-national conglomerates of land investment and property development. To improve their service level on cleaning, security and E&M, the group invited TQM to implement a management system for its 4 districts.
- Assess the workflow and documentation of the 4 districts
- Assist in gap analysis and implementation of improvement plan according to international standard
- Assist to establish a quality system, designing workflow and procedure, and train up all related staff
- Standardize the workflow and documentation mechanism
- Improve their services including cleaning, security, and E&M services
- Assessed workflows and documentation of all 22 sites under 4 districts managed by subsidiaries
- Successfully established a standardized management system
- Improved their cleaning, security and E&M services