Chinachem Group

Standardize Multinational Conglomerate's Mgt. Syst.

The Chinachem Group is one of the leading Hong Kong-based multi-national conglomerates of land investment and property development. To improve their service level on cleaning, security and E&M, the group invited TQM to implement a management system for its 4 districts. 

Project Scope

  • Assess the workflow and documentation of the 4 districts
  • Assist in gap analysis and implementation of improvement plan according to international standard
  • Assist to establish a quality system, designing workflow and procedure, and train up all related staff
  • Standardize the workflow and documentation mechanism
  • Improve their services including cleaning, security, and E&M services


  • Assessed workflows and documentation of all 22 sites under 4 districts managed by subsidiaries
  • Successfully established a standardized management system
  • Improved their cleaning, security and E&M services
TQM's DIrector, Dr Patricia CHEUNG (Second from the right)