Chinachem Group

The Chinachem Group is one of the leading Hong Kong-based multi-national conglomerates of land investment and property development. To improve their service level on cleaning, security and E&M, the group invited TQM to implement a management system for its 4 districts. 

Project Scope

• Assess the workflow and documentation of the 4 districts
• Assist in gap analysis and implementation of improvement plan according to international standard
• Assist to establish a quality system, designing workflow and procedure, and train up all related staff
• Standardize the workflow and documentation mechanism
• Improve their services including cleaning, security, and E&M services

Achievements 

• Assessed workflows and documentation of all 22 sites under 4 districts managed by subsidiaries
• Successfully established a standardized management system
• Improved their cleaning, security and E&M services