Sustain Competitiveness via Deploying LEAN 6 Sigma
CPSL Plans take a progressive approach to implement and deploy LEAN 6 Sigma in a 3-Year timeframe, mapped out in 3 distinct phases along the years. CPSL invited TQM to design and deliver a LEAN 6 Sigma Training & Project Coaching for their staff of the Call centre.
Project Scope
- Customized and Tailor the LEAN 6 Sigma Training materials to suit CPSL’s needs
- Delivered LEAN 6 Sigma Tools Training
- Coached CPSL’s team on various projects
Achievements
- Acquired fundamental knowledge and techniques of LEAN 6 Sigma
- Learned LEAN 6 Sigma through Practicing in Pilot Projects
- Built momentum for LEAN 6 Sigma Programme
- Accomplished projects with annual savings HK$2.7 million / year
- Developed preliminary templates and work practices of LEAN 6 Sigma in CPSL