Cathay Pacific

CPSL Plans take a progressive approach to implement and deploy LEAN 6 Sigma in a 3-Year timeframe, mapped out in 3 distinct phases along the years. CPSL invited TQM to design and deliver a LEAN 6 Sigma Training & Project Coaching for their staff of the Call centre.

Project Scope

• Customized and Tailor the LEAN 6 Sigma Training materials to suit CPSL’s needs
• Delivered LEAN 6 Sigma Tools Training
• Coached CPSL’s team on various projects

Achievements

• Acquired fundamental knowledge and techniques of LEAN 6 Sigma
• Learned LEAN 6 Sigma through Practicing in Pilot Projects
• Built momentum for LEAN 6 Sigma Programme
• Accomplished projects with annual savings HK$2.7 million / year
• Developed preliminary templates and work practices of LEAN 6 Sigma in CPSL