TQM CONSULTANTS CO. LIMITED 
Tripled Efficiency in Supply Chain
C & C Security Printing Co., (H.K.) Ltd. (C&C) is one of the leading printers in Hong Kong with its business covering areas such as book printing, commercial printing, security printing, etc. C&C invited TQM for logistics improvement.
Project Scope
- Improve by Men-Machine-Materials-Methodologies
Men
- Increase staffs’ motivation, team spirit and commitment
- Organize the Best Deliverymen Campaign
Machines/Materials
- Redesign trolleys & delivery bags to fit operation needs
- Enhance overall delivery efficiency
Methodologies
- Restructure Scheduling & Planning Processes
- Strengthen offline preparations
- Rearrange & reorganize delivery processes
- Eliminate non-value-added activities
- Establish an electronic ordering system
- Introduced various management tools, e.g. KPI
Achievements
- Improved 300% efficiency in logistic process &manpower resources
- Increased 100% on-time delivery rate
- Avoided unnecessary errors and cost
- Cultivated continuous improvement culture
