Improve Process Quality for International Transport Hub
Air Macau is based in China’s southern gateway – Macau. To integrate better the different functions of its department and improve service quality, Air Macau invites TQM to implement ISO 9001 Quality Management (QMS) and Safe Management Training.
Project Scope
- Review existing QMS to identify gaps between current practices and “should-be” practices
- Tailor-made and implement an ISO 9001 QMS for Air Macau in the most effective way
- Conduct awareness training courses for staff to ensure smooth implementation of QMS
- Provide coaching sessions to train staff as internal auditors
- Organize regular working group meetings to drive the project, review progress and resolve problems
Achievements
- Generated a system review report and identified key processes
- Reviewed and updated QMS documents & procedure manuals
- Implemented changes in Air Macau’s existing QMS to comply with ISO 9001 standards and obtain ISO 9001 certification
- Trained internal auditors and assisted in internal auditing